Claims Handling

we’ll take it from here

we’ve got you covered

Our customers enjoy the most efficient claims handling in the industry. Claims are handled by licensed adjusters that settle a tenant’s claim in a timely and professional manner. All claims are filed directly with the carrier, by the tenants, meaning tenants don’t need a middle man, and owners don’t have to get involved in the claims process- it’s a win for everyone. We’ve outlined below what involved parties should do, to ensure a claim is made and paid successfully and swiftly.

  • complete their portion of the incident report prior to giving to the tenant
  • advise tenant to fill out incident report, submit it, & call the claims dept.
  • walk the tenant through the claims reporting process
    Advise that a claims adjuster will contact the tenant for any additional information needed
report break-ins to local police & obtain a copy of the police report
take detailed photos of the scene
notify the manager, obtain an incident report, & email completed form to the claims department.
keep the damaged lock and/or any damaged property
protect property from further damage
  • review the incident & police reports
  • verify loss through incident report + site manager & tenant’s loss statements
  • send an adjuster
    in cases where 10 or more losses occur in a single incident
  • settle the claim in a timely manner

proactive protection

Sure, we make the claims handling process as painless as possible for all parties involved, but reducing the volume of claims by taking preventative measures is even more beneficial to all. Below are a few precautions site mangers can encourage tenants to take to help protect stored property from damage, in the case of a disaster or hazard.

  • place boxes on palettes, skids or 2x4s
  • cover items with plastic sheeting or drop cloth
  • keep an inventory & photos of stored items
  • always keep storage unit locked (disc or cylinder lock preferred)
  • store electronics in rear of the unit
  • never store valuables such as money, jewelry or cameras